Digital Workplace Conference Brussels 2026

Jelle Kouwenhoven shows how combining data and real user feedback leads to a more personalized and continuously evolved experience. You will leave with practical ideas for turning insights into concrete improvements for your digital workplace.

How do you create an intranet that truly connects a global organization, supports daily work, and strengthens company culture at the same time? In this session, Michael Wegscheider will share insights from Allianz’s journey with Allianz Connect, the company’s intranet designed to serve as a central digital workplace for employees across markets, functions, and regions.

By incorporating tools such as Engage and Copilot, Allianz Connect goes beyond the traditional intranet model and evolves into a modern employee experience platform that supports communication, knowledge sharing, and AI-powered assistance in everyday work.

Grab a coffee and Belgian treats — and spark new ideas with fellow attendees, experts and partners.

Grab a coffee and Belgian treats — and spark new ideas with fellow attendees, experts and partners.

The National Bank of Belgium positions Microsoft 365 Copilot as a key AI tool within its Digital Workplace, aligned with a secure, seamless, and continuously improving Digital Employee Experience (DEX) strategy. This session covers the shift from a 3-month proof of concept to a scalable approach combining governance, adoption, and evidence-based decision-making, including measurable value, key challenges around success, licensing and security, and the role of feedback loops and metrics in improving work outcomes.

Take a break, grab lunch and explore practical approaches to digital workplace and internal communication challenges. Expect concrete examples, honest lessons learned and space for exchange.

Wrap up the day with relaxed networking and drinks. Continue the conversations from the conference, connect with peers, speakers and partners, and exchange ideas in an informal setting.

How do you create shared values across 18 countries, 50 nationalities and more than 1,000 languages and dialects? This session looks at how internal communication can foster alignment, engagement and inclusion in a highly diverse, traditionally male-dominated sector.

This panel explores how responsibility and impact are being reshaped in the age of AI. As intelligent systems increasingly influence decisions, narratives, and trust, we discuss what accountable leadership looks like today — and what the road ahead demands from organizations.

Start the day with interactive, expert-moderated roundtable discussions designed to kick off DW Brussels with practical exchange and shared perspectives on the biggest opportunities and challenges in internal communication, digital workplaces and AI-enabled work. These small-group roundtables are a chance to dive into real-world experiences, benchmark with peers, and shape the conversations that matter most.

Adoption Is the Strategy, why launches alone don’t matter and what actually drives long-term digital workplace usage and behavioural change
Digital Workplace ROI: Proving Business Impact
Governance & Trust for AI Agents
AI Agents in Internal Communications
One Narrative, Many Markets: How Global Teams Align Communication Without Sounding Centralized
Search, Findability & Knowledge Chaos in the AI Age
Internal Comms in a Multi-Channel Reality
Employee Listening Beyond Surveys
IC & HR & IT: Who Owns What in the Digital Workplace?

Join Erik Hartman for our famous townhall session — a dynamic and entertaining recap of Digital Workplace Brussels Conference. With sharp insights, humour and audience interaction, Erik brings together the key themes, surprises and standout moments of the conference in one engaging closing session.

Our digital workplace increasingly feels like an all-you-can-eat buffet restaurant: we have dozens of different applications and hundreds of messages a day, and by the end of the workday our colleagues are completely stuffed.

Employees switch between tools up to 1,200 times a day, and now spend more time on “work about work” than on their actual tasks.

In this session, Christiaan W. Lustig addresses information overload and the steady growth of the digital landscape. He will walk you through various suitable (and less suitable) solutions to these challenges.

In doing so, he draws on his experience with dozens of healthcare, education, and nonprofit organizations, and on his knowledge and experience in the field of digital employee experience (DEX).

In this session you will learn:

How to critically assess the overabundance of applications and information in your digital workplace.
What price your colleagues pay for this information overload and app bloat.
How the principles of digital employee experience help to curb these developments.

Christiaan W. Lustig has been active in the field of internal digital communication, collaboration, and service for more than 15 years. He regularly publishes and speaks about intranet, the digital workplace, and digital employee experience on national and international stages. He is co-author of the world’s first book on DEX.