AI-enabled Digital Workplace & Internal Comms Belgium – English

• From Destinations to Journeys: Rethinking Employee Experience in the Age of AI
  Jurgen De Cuyper, Internal Communications Advisor, KBC Group
• • Most organisations have spent years building digital destinations for employees, from intranets and portals to self-service platforms and AI tools. Yet what employees really want are simple and seamless experiences that help them get their work done faster and more easily.
  • This session explores how KBC evolved from a traditional employee portal to My Kate, a personalised digital workplace that brings together communication, services, and support in one connected experience.
  • Through practical examples and lessons learned, it shows how this journey is evolving further with AI assistants, specialised AI agents and personalised, proactive assistance, helping employees navigate their workday with less effort and more confidence.

Expert group meeting for our Digital Workplace & Internal Communications network in Belgium!
English & Dutch speaking people welcome!