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Digital Leadership Forum 2017

Exklusives Forum für Digitalverantwortliche, am 15.+16. Mai 2017 in Wien. Praxisnahe, werbefreie Agenda. Teilnehmer u.a. von European Central Bank, Helvetia, IKEA, OMV, Raiffeisen, Swisscom, Thermo Fisher, vodafone...



Agenda Digital Leadership Forum 2017

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15. Mai 2017, 12:30 pm - 1:00 pm

15. Mai 2017, 1:00 pm - 1:10 pm


15. Mai 2017, 2:00 pm - 4:30 pm

Workshop Room C: Planning and measuring Digital Internal Communications and Social Intranets

Measurement of Internal Communications campaigns is very often a neglected art and many companies struggle to come to terms with measuring engagement – the link between communications and working more effectively. This session looks to use new and exis …

Richard Howat
Michael Taylor
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15. Mai 2017, 2:00 pm - 4:30 pm

Workshop Room A: The digital roadmap - artificial intelligence, science and digital strategy.

Discuss with peers around the world the digital roadmap of the coming years. As a Google manager recently put it: mobile first is yesterday, artificial intelligence is the future. It is about finding your organizations right path towards a sustainable …

Nicolas Mériel
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15. Mai 2017, 4:40 pm - 6:00 pm

Guided City-Walk

Meeting point is 4.35pm downstairs at the entrance of Novomatic Forum.

Verena Euticchio
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15. Mai 2017, 6:00 pm - 10:00 pm

16. Mai 2017, 8:45 am - 9:20 am

Moderated Roundtables

  Discuss your current digital challenges with peers from all over Europe. Please select the topic you would like to discuss and join that table: The future of the digital workplace. – Klaus Schwaberger Digital Asset Management – Peter M. Hofer Et …

Sabine Kluge
Peter Kleemann
Richard Howat
Anita Brunner-Irujo
Arosha Brouwer
Erik Hartman
Bruna Carvalho-Bosshard
Nicolas Mériel
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16. Mai 2017, 9:30 am - 9:45 am

16. Mai 2017, 9:45 am - 10:30 am

KEYNOTE: The Total Impossibility of Customer Experience Management

Today, we’re told, customer experience management (CEM) is an inescapable imperative, the primary determinant of organizational success or failure, and the sole means of sustainable competitive advantage. The experience, moreover, concerns the entire c …

Tim Walters
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16. Mai 2017, 10:30 am - 11:00 am

16. Mai 2017, 11:00 am - 11:30 am

Digital transformation at Cineplexx

From the beginning of the customer journey to the point of sale (POS). What influences the customers of today? How do I reach out to them? How should the online point of sale be organized so that users can find their way? How do I communicate on the sp …

Viktoria Zischka
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16. Mai 2017, 11:00 am - 11:30 am

Enterprise Collaboration: How to engage and empower employees for the new way of working.

Recently – 1 March 2017 – ArcelorMittal moved the intranet to Office 365. Stefan was the leading on the project from the communications side. He will discuss lessons learned and do’s and dont’s.

Stefan Stojadinovic
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16. Mai 2017, 11:30 am - 12:00 pm

16. Mai 2017, 12:00 pm - 1:00 pm

16. Mai 2017, 1:00 pm - 1:15 pm

16. Mai 2017, 1:15 pm - 2:00 pm

KEYNOTE: Engaging leaders and managers for positive organisational change

Managers and leaders can play a vital role influencing the success of organisational change initiatives. The speed of change is frequently influenced by the speed of trust arising from the quality of communications across the company. This presentation …

Tereza Urbankova
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16. Mai 2017, 2:00 pm - 2:30 pm

IT: From back office to business forefront

Positioning IT with communication by reshaping the content, changing the perspective, and exploring new channels.

Claudio Corvaglia
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16. Mai 2017, 2:00 pm - 2:30 pm

Swisscom’s Intranet Transformation Journey Towards an Engaging Employee Portal

The concept of Customer Experience has brought a holistic view on designing customer journeys and touchpoints. A similar approach should be applied to shape the Employee Experience. Therefore Intranets must be transformed towards a Digital Hub to shape …

Thomas Maeder
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16. Mai 2017, 2:30 pm - 3:00 pm

16. Mai 2017, 3:00 pm - 3:30 pm

Open discussions

Topics inlcude: how to trigger organizational change;  why engagement is not enough; rise of AI (artificial intelligence) in internal and external communications

Tim Walters
Peter Kleemann
Isabella Schneider-Hidalgo
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16. Mai 2017, 3:00 pm - 3:30 pm

16. Mai 2017, 3:30 pm - 4:00 pm

16. Mai 2017, 3:30 pm - 4:00 pm

Marketing automation for a museum

How Universalmuseum Joanneum saves money and time by using marketing automation techniques.

Anita Brunner-Irujo
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16. Mai 2017, 3:30 pm - 4:00 pm

16. Mai 2017, 4:00 pm - 4:30 pm

Townhall session

Summarizing the conference

Erik Hartman
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