Working at KLM’s Social Media Hub means that we ensure that the passengers get a great Customer Experience. With different social media like Facebook, Twitter, LinkedIn & Instagram there is always a way to get to KLM.
Most times something bad has to happen before good things occur. That is exactly what happened with KLM’s social media success. After the eruption of the volcano in Iceland in 2010 thing went fast, really fast. The wish for passengers to contact a company via social media became clear and there was no way back..